• Date Due: September 01, 2019
  • Author: Secretary of Health and Human Resources
  • Enabling Authority: Appropriation Act - Item 307 O.3. (Regular Session, 2019)
  • Description:
    Report of the interagency work group convened to assess the programmatic, operational and fiscal impact of consolidating the Cover Virginia call center with the call center operated by the Department of Social Services to determine if more efficient and cost-effective services can be achieved, prior to the re-procurement of the Cover Virginia call center contract, including an implementation plan and funding adjustments that may be needed to implement a consolidated call center.