Description: Report on the detailed inventory of all call centers operated or contracted by agencies, including contracted Medicaid managed care organizations, in the Health and Human Resources Secretariat, including the following information for each call center: (i) the purpose of the call center; (ii) the annual contract amount and agency fund sources used to pay the contract; (iii) the term and expiration date of the contract; (iv) an assessment of any duplication between the call centers; and (v) any recommendations for potential consolidation.
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