• Date Due: September 15, 2025
  • Author: Department for the Deaf and Hard-of-Hearing
  • Enabling Authority: Appropriation Act - Item 270 F.1. (Regular Session, 2025)
  • Description:
    Report on the anticipated statewide transition to Real-Time Text (RTT) and associated forms of digital telecommunication technology as related to relay services, including: (i) the features of RTT and any other digital telecommunication technology that is being considered for use as related to statewide relay services; (ii) the estimated cost for the Commonwealth to transition from analog to digital relay services and an accompanying explanation of the methodology used for the cost estimate; (iii) a six-year projection of anticipated operating costs for a statewide digital relay platform and an accompanying explanation of the methodology used for the cost estimate; (iv) a proposed timeline for transitioning from analog to digital relay services and an operationalization plan for the agency's preferred digital relay platform; (v) a description of any potential legislative impacts or proposed changes associated with a transition to digital relay services; (vi) a description of any potential impact (including cost) to existing DDHH programming, including the Technology Assistance Program; and (vii) a description of any potential impact (including cost) to relay service providers, users, state agencies, or relevant third parties resulting from a transition to digital relay services.