The study identified four areas of concern in the relationship between the consumer and the home building and home construction contractor. They are:

1. Financial irresponsibility.

2. Lack of competence and good workmanship.

3. Breakdown of communications between owner and contractor.

4. Inadequate enforcement of the existing building code and a misunderstanding by the consumer as to the degree of protection afforded him under the building code.

The Board of Commerce and Department of Commerce recommend the following:

1. Creating a consumer education program addressing the above problems.

2. Setting up an educational program aimed at explaining and clarifying the building code for the benefit of Virginia's building inspectors and contractors.

3. Removal of the owner-developer exemption.

4. Monitoring by the Board of Commerce and the Department of Commerce of the effectiveness of the implied warranty law, the contractor recovery fund and the present contractor regulatory system.