RD382 - Office of the Common Interest Community Ombudsman Annual Report 2012-2013


Executive Summary:
In 2008, the General Assembly created the Office of the Common Interest Community Ombudsman (“Office”), and the Common Interest Community Board (“CICB”), at the Department of Professional and Occupational Regulation (“DPOR”). In accordance with statutory requirements, this document reports on the activities of the Office for the period from November 27, 2012 through November 25, 2013.

The Office responds to thousands of inquiries each year from board members and owners in common interest communities, serving as an information resource and guide for citizens seeking to resolve disputes outside of the civil court system. Topics most frequently raised by constituents relate to implementation of the new Regulations, proper methods for submitting complaints via the association complaint process, how to submit Notices of Final Adverse Decisions (NFADs), and issues related to time-share presentations.