RD346 - Department of Professional and Occupational Regulation Biennial Report 2012-2014


Executive Summary:
*This report was replaced in its entirety by the Department of Professional and Occupational Regulation on October 26, 2016.

DPOR accomplished a major milestone in October 2013, when we officially retired the legacy database and completed migration to a new licensing system. Implemented in three phases, the information technology project required extensive customization to meet the needs of the agency’s diverse regulatory programs and a vast array of license types.

EAGLES (Electronic Access to Government Licensing and Enforcement System) lets individuals apply for and renew or maintain their licenses online.

Online services vary depending on the specific board and license type, but available options include the ability to:

• Apply for a new license;
• Renew/reinstate a license;
• Downgrade an existing license or place on inactive status;
• Add a specialty or change a contractor license DE/QI/RM; and
• Update your address of record

After redesigning the agency logo and overhauling the website during the last biennium, we decided DPOR was ready for its close up . . . in the social media arena. In April 2013, we launched our official Facebook page to share information, answer questions, and hear feedback. By the close of FY 2014, more than 1,300 followers keep up with our posts about DPOR happenings.

Feeling encouraged, we made our YouTube debut in the spring of 2014, with video tutorials to assist applicants with online registration and completing forms. With more than 8,000 views so far, DPOR will be adding to the YouTube channel, so stay tuned.