RD407 - Report on the Cover Virginia Call Center for SFY 2016 (July 1, 2015 – June 30, 2016)

Executive Summary:
Budget Item 310G, Chapter 780 (2016 Appropriation Act) states the Department of Medical Assistance Services shall report on the operations and costs of the Medicaid call center (also known as the Cover Virginia Call Center). This report shall include number of calls received on a monthly basis, the purpose of the call, the number of applications for Medicaid submitted through the call center, and the costs of the contract. The department shall submit the report for FY 2015 by August 15, 2015, and for FY 2016 by August 15, 2016. The report shall be submitted to the Director, Department of Planning and Budget and the Chairmen of the House Appropriations and Senate Finance Committees.