RD220 - Dominion Energy® EnergyShare® Annual Report 2019-2020

Executive Summary:

For nearly 40 years, EnergyShare has provided support for Virginia residents when it is needed most. When facing financial hardships due to unexpected crises, such as, medical expenses or job loss, more than 21,200 individual and families benefitted from program assistance in the past year alone.

While the COVID-19 pandemic has impacted every aspect of our society and changed how businesses interact with their customers, Dominion Energy, through its EnergyShare program, holds firm in its commitment to protecting the safety and wellbeing of our communities.

In mid-March, the company adjusted by voluntarily suspending all service disconnections, assisting with service reconnections, and waiving late fees and reconnection charges for residential customers.

EnergyShare eligibility requirements have been revised temporarily to allow assistance to customers under 60 years old without a disconnection notice and the maximum cooling benefit was increased for all from $300 to $600.

EnergyShare weatherization partners also temporarily suspended all in-home work for the safety of customers and workers during a time that historically has been some of the busiest months of the year for energy efficiency projects. But the program has successfully embraced new ways of working.

With social distancing guidelines in place, many of our partnering bill payment agencies have transitioned to remote working, with intake and customer screenings shifting to email, fax and phone. In addition, outreach efforts, which often required engaging with large community groups, have shifted to public connection through social media and other communication platforms.

While the challenge has been unprecedented, Dominion Energy continues to evaluate community needs and align resources where they are the most impactful. So, rest assured, throughout this crisis and beyond, EnergyShare will remain a community partner you can count on.