RD373 - The Cover Virginia Central Processing Unit – Q4, FY2021 – August 1, 2021

Executive Summary:

Cover Virginia provides valuable information on Medicaid and the Children’s Health Insurance Program (CHIP) through the statewide call center that takes information for applications, maintains the CoverVa.org and CubreVirginia.org websites, and processes thousands of applications at the Central Processing Unit (CPU), including an Incarcerated Unit and other specialized enrollments. These services enable Virginians to access needed health care services in a timely and efficient manner. Cover Virginia played an integral role in the implementation of Medicaid expansion, with increased resources and services as needed to answer calls and process applications for the expansion population.