RD780 - Tax Practitioners Online Portal (T-POP) Summary Report – November 2021

Executive Summary:

In response to Virginia House Bill No. 2060, Virginia Tax partnered with CapTech Consulting to analyze the prospect of establishing an online portal for Tax Practitioners. The following presentation is a summary of the analysis and recommendations from the assessment The assessment aimed to help Virginia Tax better understand its current relationships and offerings with Tax Practitioners, as well as serve as a roadmap for the department as it builds a more customer-centric experience for this unique stakehotder group.