RD441 - Executive Branch Technology Benefits Report 2021

Executive Summary:

VITA appreciates the opportunity to serve the Commonwealth’s executive branch agencies, state employees, and over 8.5 million Virginians. In 2021, Virginia faced its second year of the COVID19 pandemic. As Virginians adapted to the “new normal," they relied heavily on digital information and systems from state agencies to conduct everyday business. According to Pew Research, 90% of Americans say the internet has been essential or important for them personally during the coronavirus outbreak.

At the federal level, Operation Warp Speed produced new vaccines at the end of 2020. Virginia, along with the rest of the nation, began a phased approach to distributing and vaccinating the most vulnerable populations at mass community vaccination centers and other facilities. Technology played a key part in connecting government, private partners, and citizens with the resources they needed throughout the vaccine roll out.

During this time, VITA stepped up to keep Virginia and state agencies moving forward with innovative technology such as Robotic Process Automation, app creation, and electronic signatures. The following brief descriptions summarize top IT projects launched in 2021 that improved efficiencies for executive branch agencies and citizens.