Electronic Health Record (EHR) systems are patient-centered record systems that bring together key information about a patient’s health to enable data-driven, comprehensive care delivery. EHR systems can be used to efficiently collect data in a format that can be shared across multiple health care organizations and leveraged for quality improvement, prevention activities, and public health reporting. It is a critical need for the Virginia Department of Health (VDH) to obtain a comprehensive, interoperable EHR solution that will facilitate the collection of clinical, laboratory, billing, scheduling, and other health related information.

This need has been further accentuated by the COVID-19 public health response. The lack of a robust and integrated technical infrastructure negatively impacted health outcomes by leading to a higher likelihood of missed opportunities in timely public health interventions such as testing and contact tracing. Moving forward, EHR systems have the potential to serve as a powerful tool to assess and improve population health outcomes through real-time reporting and data analysis. These capabilities will better enable VDH and other health partners to navigate the next pandemic.

VDH is seeking to identify a solution to replace its legacy patient demographic and billing system (WebVISION). The agency seeks to interface with existing single programmatic solutions such as the Virginia Information Immunization System (VIIS) and serve as the main repository of information across multiple clinical services programs including family planning, maternity, STI, HIV, TB, and immunization. This solution will offer strong data analytics for improving public health outcomes and comply with patient safety and regulatory standards, including the Health Insurance Portability and Accountability Act (HIPAA) of 1996. The goal is to deploy this capability across 120 clinic sites to serve over 250,000 patients and support 400,000 clinical encounters per year.

Using an EHR system and health information exchanges (HIE), VDH can leverage health information technology to efficiently collect and share data, reduce costs, and improve emergency response times. Additionally, this technology will allow VDH to make timelier diagnoses of health conditions that not only improve individual health, but also impact population health across various communities in the Commonwealth.

Over the last three months, under the guidance of the VDH Office of Procurement General Services (OPGS), VDH has made significant progress in developing the Request for Proposal (RFP) and has submitted it to the Virginia Information Technology Agency (VITA) and the Office of Attorney General (OAG) for their mandatory review. These steps have set VDH on the path to a successful implementation of a state-of-the-art EHR system via competitive procurement.