RD20 (Published 2023) - Report on State Agency Call Center Staffing Solution Pursuant to Item 85 in the 2022 Appropriations Act – December 31, 2022

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RD20 - Report on State Agency Call Center Staffing Solution Pursuant to Item 85 in the 2022 Appropriations Act – December 31, 2022

Published: 2023
Author: Department of General Services
Enabling Authority: Appropriation Act - Item 85 B. (Special Session I, 2022)

Report

Executive Summary:

Report on the findings and recommendations of the inventory of state agency call center contractual staffing solutions currently in place, and the benefit of developing a statewide standing call center staffing augmentation contract.