It is my distinct pleasure to provide my first annual report as Commissioner of the Virginia Department of Veterans Services (VDVS). I am incredibly proud of the department's accomplishments during Fiscal Year (FY) 2020 and the report shows our steadfast commitment to serving Virginia's veterans and their families.

We learned much about ourselves this year. As we started the fiscal year, we were hopeful for some modest growth in our existing model; as we ended the year, we were in the midst of our transition to an environment in which we could safely deliver services both in-person and virtually. While COVID-19 hindered our services, VDVS remained dedicated to finding ways to keep its promises to Virginia's veterans and their families.

Every member of the VDVS team considers it an honor to serve Virginia's veterans and we are excited to improve upon what we have done. We are determined that Virginia's veterans and their families receive the benefits they have earned and the resources they need so that Virginia is the most veteran-friendly state in the Nation.

/s/ John Maxwell
Commissioner