The Virginia Department of Health (VDH) aims to transform and modernize core administrative systems and processes to support a digitally-enabled department. Throughout the COVID-19 pandemic, a significant increase in workflow exacerbated the strain on the department’s out of date administrative processes/systems and created a bottleneck that hindered VDH’s ability to react and respond effectively to the pandemic.

Through upgrades in VDH’s Business Systems, IT Service Management, Product Suite, and Web F&A system among other areas, VDH will increase workflow and operating efficiencies to eliminate these existing bottlenecks. These solutions will help to decrease existing manual and duplicative administrative processes through upgraded automated systems and increase department productivity by providing employees with modernized digital resources, all of which will position the department to deliver more efficient care to Virginians and increase department agility when responding to future outbreaks or health crises.