RD324 - The Cover Virginia Central Processing Unit – Q2, FY2022 – February 1, 2022

Executive Summary:

Cover Virginia provides valuable Medicaid and the Children’s Health Insurance Program (CHIP) information and services through a robust operation. Cover Virginia includes the statewide call center, which accepts telephonic applications and renewals for the Medicaid program and provides general information and guidance to callers. Cover Virginia includes the member and advocate English language website, CoverVa.org and the Spanish language site, CubreVirginia.org. The Central Processing Unit (CPU) is an integral part of the operation. The CPU processes thousands of Medicaid applications; screening all applications received telephonically, online, and those referred from the Federal Marketplace. The Cover Virginia Incarcerated Unit is a specialized unit that works in collaboration with the Department of Corrections (DOC), local and regional jails, and the Department of Juvenile Justice (DJJ) to accept, process, and maintain applications for justice involved populations in Virginia. Cover Virginia plays an integral role in the administration of Medicaid program in Virginia.