Item 267 E. of the 2024 Appropriation Act directs the Secretary of Health and Human Resources to undertake an inventory of all call centers operated or contracted by agencies within the Health and Human Resources (HHR) Secretariat, including those managed by contracted Medicaid managed care organizations, for Fiscal Year 2025. According to the act, this inventory must include: (i) the purpose of each call center; (ii) the annual contract amount and the agency fund sources used to pay these contracts; (iii) the term and expiration date of each contract; (iv) an assessment of any duplication between call centers; and (v) recommendations for potential consolidation. The objective is to evaluate the scope and scale of call center operations, identify redundancies, and explore opportunities to enhance effectiveness and cost-efficiency. This report provides insights into the purpose, funding, and management of the call centers, as well as recommendations for future consolidation.